The Utility Operations Department provides water and sewer services for the City of Port Arthur. We routinely provide service 24/7/365. For emergency water & sewer reports/calls contact the Utility Dispatcher at (409) 983-8550. After hours calls are routed to our Water Purification Plant for dispatching to the appropriate field personnel.
The Utility Operations Department Water & Sanitary Sewer systems maintenance divisions maintain the City’s public infrastructure (utility lines) within City right-of-way and easements. Please contact us immediately upon discovery of any water leaks. Residents are urged to refrain from disposing of fats, oils, and grease, as well as large foreign objects in the sanitary sewer system. If you are having sanitary sewer problems, please contact the City first. Our crews can determine whether it is a City or private sewer problem. We will correct any City-side problems, and you can contact a plumber, if necessary, to correct your private-side problems. Please contact the Utility Dispatcher at (409) 983-8550.
For new water and sanitary sewer connections, an application must be completed with the Utility Billing Division. Applications are available on the first floor of the Annex Building at City Hall. For more information, please call (409) 983-8230. Our hours of operation are Monday through Friday, 8 AM to 5 PM.